Privacy Policy

RE Fleet Manager · RICO Europe Ltd — last updated 21 July 2026

This policy explains what information the RE Fleet Managermobile app and web portal (“the Service”) collect, how we use it, and the choices you have. RICO Europe Ltd(“we”, “us”) provides the Service to help our customers’ teams manage machine fleets, filters, oils, servicing and parts orders.

Who the Service is for

The Service is a business tool for the staff and engineers of RICO Europe Ltd’s customers. It is not directed at children and we do not knowingly collect data from anyone under 16.

Information we collect

  • Account & contact details you provide when a device requests access — your name, email address and phone number.
  • Device information — a random key stored securely on your device to keep you signed in (we store only a one-way hash of it), plus basic app/version details.
  • Fleet & service data you enter or view — machines, fleet numbers, fitted filters and oils, service records and notes.
  • Photos you choose to attach when reporting an issue with a machine.
  • Orders you draft or place for parts and kits.

We do not use third-party advertising or tracking, and we do not sell your data.

How we use it

We use this information only to provide and operate the Service: to authenticate your device, show your organisation’s fleet and service information, let managers approve team members, process the orders and issue reports you submit, and keep the Service secure and reliable.

How it is shared

Your data is visible to authorised users within your own organisation and to RICO Europe Ltd in order to fulfil orders and support the Service. We use trusted infrastructure providers (for cloud hosting, database and image storage) that process data on our behalf under contract. We may disclose information if required by law. We never sell personal data.

Storage & security

Data is stored on secure, access-controlled cloud infrastructure. Connections are encrypted in transit, and device keys are stored only as one-way hashes. Access to a device can be revoked at any time from the portal, which immediately ends that device’s access.

Retention

We keep information for as long as your organisation uses the Service and as needed for the purposes above or to meet legal and accounting obligations. Deactivated devices and accounts are retained for reactivation or audit and can be deleted on request.

Your rights

You may request access to, correction of, or deletion of your personal data, and you can ask questions about how it is handled. Contact us at sales@ricoeurope.com. Depending on where you live you may have additional rights under data-protection law (for example the UK/EU GDPR).

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “last updated” date above.

Contact

RICO Europe Ltd — sales@ricoeurope.com